THE TRAIL NOTES
Support
Need help on the trail? Get in touch.
Write to us
Include the app version, what happened, and your Walker alias or account ID if the issue involves Friends or purchases. Do not send passwords, Apple sign-in codes, or Health screenshots.
A purchase has not arrived
Open Trail Shop and choose Sync purchases. For a subscription, you can also choose Restore purchases while signed in to the same Walking Tokos account. If delivery still fails, email support with the product and your Apple order reference. Apple manages charges and refund requests at Report a Problem.
Manage Trail Pass
View or cancel it in Apple subscription settings. Deleting your Walking Tokos account does not cancel your Apple subscription.
Health counts
Walking Tokos uses Apple Health's counts. Check Health access and the Health app's recorded activity. Apple does not tell the app whether read access was denied; no readable data can look like no recorded activity. Contact support if the game differs from your recorded counts.
Friends concerns
You can block or remove a player in Friends. To report abuse or an account concern, email the Walker alias or account ID and a description. Request account deletion if you want your online account removed.